TERMS & CONDITIONS, SHIPPING & RETURNS, AND PRIVACY POLICY
Last updated: October 14, 2026
Welcome to DIZZYISDEAD.
This website, www.dizzyisdxad.com, is owned and operated by DIZZYISDEAD INC., a Canadian corporation (“DIZZYISDEAD,” “we,” “us,” or “our”).
By accessing our website or purchasing merchandise, you agree to the following terms, subject to your rights under applicable consumer protection and privacy laws.
For questions about orders, products, returns, or privacy, contact support@dizzyisdxad.com.
1. TERMS & CONDITIONS
1.1 Products & Merchandise
DIZZYISDEAD offers official artist merchandise, apparel, accessories, and other products through its online store.
Some products are produced on demand through third-party manufacturing and fulfillment partners. This means production may begin only after an order has been placed.
We make reasonable efforts to ensure product descriptions, photographs, colours, and measurements are accurate. However, slight variations in colour, placement, and appearance may occur due to manufacturing processes and differences between device displays.
Customers are responsible for reviewing product details, sizing information, and order quantities before completing a purchase.
1.2 Limited-Edition Merchandise
Certain merchandise may be offered in limited quantities or as exclusive releases.
Where a product is described as limited edition, its availability and any stated production limit will be identified on the product listing.
Limited-edition products are subject to availability. We reserve the right to correct inventory errors or cancel orders we cannot fulfill, with an appropriate refund.
1.3 Pricing & Payments
Product prices are displayed in Canadian dollars (CAD) unless otherwise indicated.
Applicable taxes and shipping charges are calculated and displayed during checkout.
Payments are processed through secure third-party payment providers. We do not require customers to provide payment card information through email.
We reserve the right to correct pricing or product information errors. If an error affects an order, we will contact the customer before proceeding and provide applicable cancellation or refund options.
1.4 Order Confirmation
After completing a purchase, customers should receive an order confirmation at the email address supplied during checkout.
An order confirmation acknowledges receipt of the order. If we cannot fulfill an order, we will contact the customer and issue an appropriate refund.
Customers should ensure their contact and shipping details are accurate.
1.5 Order Changes & Cancellations
Because many products are made to order, changes or cancellations may not be possible once production has started.
Customers who need to request a change should contact support@dizzyisdxad.com as soon as possible.
We will make reasonable efforts to accommodate requests before production or fulfillment begins.
Nothing in this section limits cancellation or refund rights provided by applicable law.
2. SHIPPING & DELIVERY POLICY
2.1 Production & Fulfillment
Most DIZZYISDEAD merchandise is produced and fulfilled through third-party manufacturing partners.
Orders typically take approximately 2–3 weeks to be produced and delivered, depending on the product and destination.
This is an estimate rather than a guaranteed delivery date. Limited releases, unusually high demand, carrier disruptions, and customs processing may affect delivery times.
Any specific processing or delivery commitments communicated at checkout will apply to the relevant order, subject to applicable law.
2.2 Shipping Rates
Shipping charges vary based on the destination, number of items ordered, and available shipping services.
Customers can review applicable shipping charges before completing checkout.
2.3 International Shipping
We aim to offer international shipping to supported destinations. However, some locations may be excluded because of shipping carrier limitations, customs restrictions, or other fulfillment requirements.
If an order cannot be shipped to the requested destination, we will contact the customer to discuss available options or provide a refund.
International shipments may be subject to import duties, customs fees, brokerage charges, or additional taxes imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the recipient.
2.4 Shipping Delays
Delivery estimates may be affected by weather, customs inspections, carrier disruptions, or other circumstances outside our reasonable control.
If an order is significantly delayed, customers may contact support@dizzyisdxad.com for assistance.
We will work with our fulfillment and shipping partners to investigate delivery issues and provide remedies where required by applicable law.
2.5 Incorrect Addresses & Missing Orders
Customers are responsible for providing a complete and accurate shipping address.
If an address needs to be corrected, contact us immediately. Changes may not be possible after an order has entered fulfillment or has shipped.
If a package is lost, arrives damaged, or is marked delivered but cannot be located, please contact our support team.
We will review the circumstances and work toward an appropriate resolution in accordance with applicable law.
3. RETURNS, EXCHANGES & REFUNDS
3.1 Made-to-Order Merchandise
Most DIZZYISDEAD apparel is produced specifically for each customer.
Because of this, we generally do not accept returns or exchanges for changes of mind, incorrect size selections, or personal preferences.
We encourage customers to review sizing guides and product details carefully before purchasing.
This policy does not restrict consumer rights that cannot legally be excluded.
3.2 Damaged, Defective, or Incorrect Products
If an order arrives damaged, defective, or different from what was ordered, please contact:
Include your order number, a description of the issue, and photographs where reasonably necessary to assess the problem.
We will review the request and work with our fulfillment partners to determine an appropriate resolution, which may include a replacement, exchange, refund, or another remedy.
Applicable consumer protection laws take precedence over any store policy.
3.3 Exchanges
Exchanges are generally available only where a product is defective, damaged, incorrectly produced, or otherwise eligible under applicable law.
Standard size exchanges and changes of preference are not ordinarily available for made-to-order merchandise.
3.4 Refund Processing
Approved refunds will generally be issued to the original payment method.
Processing times may vary depending on the payment provider and financial institution.
Customers will be notified when an approved refund has been initiated.
3.5 Return Instructions
Please contact customer support before sending an item back.
Do not return merchandise to an address found on shipping labels without receiving instructions, as fulfillment facilities may not be equipped to process customer returns.
Where a return is required to resolve a defective or incorrect order, we will provide the necessary instructions.
4. WEBSITE USE & INTELLECTUAL PROPERTY
4.1 Ownership
All original website content, including DIZZYISDEAD branding, logos, artwork, merchandise designs, photographs, written material, and other creative assets, is protected by applicable intellectual property laws.
Content may also be owned by or used under licence from third-party creators and rights holders.
Purchasing merchandise does not grant customers ownership of any associated intellectual property.
4.2 Permitted Use
Visitors may browse the website and purchase products for lawful personal use.
Website content may not be reproduced, commercially distributed, or used to create unauthorized merchandise without permission from the relevant rights holder.
4.3 Third-Party Links
Our website may contain links to streaming services, social media platforms, payment providers, and other external websites.
These services are operated independently and may have their own terms and privacy policies.
We are not responsible for the content or practices of third-party websites outside our control.
4.4 Website Availability
We aim to keep our website accessible and accurate but cannot guarantee uninterrupted availability.
We may update products, website features, prices, and content as necessary.
To the extent permitted by law, we are not responsible for losses arising solely from temporary website interruptions or circumstances outside our reasonable control.
Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded.
5. PRIVACY POLICY
DIZZYISDEAD INC. respects customer privacy and is committed to handling personal information responsibly.
This Privacy Policy explains what information we collect, why we collect it, how we use and disclose it, and the choices available to individuals.
5.1 Information We Collect
Depending on how you interact with our website, we may collect:
Your name and contact information.
Email address and telephone number, where provided.
Billing and shipping addresses.
Order details and purchase history.
Customer service messages and inquiries.
Email marketing subscriptions and preferences.
Website usage information, including device type, browser information, IP address, and interactions with our website.
Payment-related information processed through our payment providers.
We seek to collect only the information reasonably necessary for our business activities and the services requested.
5.2 How We Use Information
We use personal information to:
Process and fulfill merchandise orders.
Communicate order confirmations and shipping updates.
Respond to customer service inquiries.
Resolve order problems, returns, and refunds.
Maintain business and financial records.
Operate and secure our website.
Analyze website performance.
Improve products and customer experiences.
Send marketing communications where permitted by law and supported by appropriate consent or another lawful basis.
Comply with legal and regulatory obligations.
5.3 Third-Party Service Providers
To operate our website and fulfill orders, we use third-party service providers.
These may include:
Squarespace: Website hosting, online store functionality, and marketing tools.
Tapstitch: Merchandise production and order fulfillment.
Payment processing providers: Secure payment processing and related transaction services.
Shipping carriers: Delivery and tracking of customer orders.
Google Analytics: Website traffic analysis and performance measurement.
Meta: Advertising measurement and related technologies, where enabled.
Google Workspace: Business email and customer communication.
These providers may process information necessary to perform their services. Some may also process information under their own privacy policies.
We do not authorize service providers acting solely on our behalf to use customer information for unrelated purposes.
5.4 Cookies & Website Analytics
Our website uses cookies and similar technologies to support website functionality, shopping carts, analytics, and, where enabled, advertising measurement.
Some cookies are necessary for the website to operate. Others may be used to understand website activity or measure marketing performance.
Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.
Visitors may manage cookies through available website controls and browser settings. Disabling certain cookies may affect website functionality.
5.5 Email Marketing & Subscriptions
Visitors may subscribe to DIZZYISDEAD promotional emails, including the DXAD INSIDE CLUB mailing list.
Depending on their preferences and applicable consent requirements, subscribers may receive:
New music announcements.
Merchandise launches.
Limited-edition release information.
Exclusive offers and discount codes.
Artist news and promotional updates.
We send commercial electronic messages in accordance with applicable laws, including Canada’s Anti-Spam Legislation.
Every marketing email will include an appropriate method to unsubscribe.
Customers may also request removal from our marketing list by contacting support@dizzyisdxad.com.
Unsubscribing from promotional emails does not prevent necessary transactional communications, such as order confirmations or customer support responses.
5.6 Sharing & Disclosure
We share personal information when reasonably necessary to operate our business, fulfill orders, process payments, provide customer assistance, comply with legal requirements, or support disclosed analytics and marketing activities where permitted.
We do not sell customer contact lists to unrelated companies for monetary compensation.
Some advertising and analytics technologies may involve disclosures that are subject to additional privacy rights under applicable laws.
Where required, we provide appropriate notices, consent options, and methods for exercising those rights.
5.7 Information Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure.
However, no online service or method of electronic storage can be guaranteed completely secure.
We encourage customers to avoid sending sensitive payment information through email.
5.8 Information Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including maintaining transaction records, providing customer support, meeting legal requirements, and resolving disputes.
When information is no longer required, we take reasonable steps to delete it or securely de-identify it, subject to applicable obligations.
5.9 International Processing
Some of our service providers may process or store personal information outside Canada.
Where information is transferred internationally, it may be subject to the laws of the jurisdiction where it is processed.
We take reasonable steps to ensure that service providers handle information appropriately and apply relevant safeguards.
5.10 Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Request access to personal information held about you.
Request corrections to inaccurate information.
Request deletion of certain personal information.
Withdraw consent for certain uses of information.
Opt out of marketing communications.
Ask questions about how your information is collected, used, or disclosed.
Some requests may be subject to legal exceptions, identity verification, or recordkeeping obligations.
To submit a privacy request, contact support@dizzyisdxad.com.
5.11 Children’s Privacy
Our website is intended for a general audience and is not specifically directed toward children under 13.
We do not knowingly solicit personal information from children under 13 without appropriate authorization.
If you believe a child has provided personal information improperly, please contact us.
5.12 Changes to This Policy
We may update these Terms & Conditions, Shipping & Returns Policy, and Privacy Policy to reflect changes to our business, services, or legal requirements.
Updated versions will be published on this website with a revised date.
Where required by law, we will provide additional notice or obtain consent before making material changes to the use of personal information.
6. CONTACT INFORMATION
DIZZYISDEAD INC.
Official website: www.dizzyisdxad.com
Customer Support, Orders & Returns
General Business Inquiries
Privacy Inquiries
For artist management, media, and professional booking inquiries, please refer to the management contact information listed on our official website.
© 2026 DIZZYISDEAD INC. ALL RIGHTS RESERVED.